Thomas REYNOIRD

5 * Hotel chain under management STARWOOD (NAD)
Le Méridien Tahiti, (150 rooms, Suites & Bungalows) with the largest conference center,
Le Méridien Bora (99 Overwater bungalows and two bedroom Suites and private pools & Jacuzzis) (Cluster of 249 Rooms - Suites)
Environmental Programme in partnership with the Monaco Oceanographic Centre & Ministry of the Environment.
Resorts completely renovated in 2010

Regional Sales Manager Groups & Incentives
Banquet Manager and Local Market
Event Manager (International Workshops - Marilyn Agency - Victoria Secret)
In charge of Corporate Market

Complete reorganization of the Department,
Primary objective: response delay to RFPs under 2 hours
Organization, processing of requests under
Organization of follow-ups optimization, customer focused
Establishment of databases
Prospecting 6 days per month: Sales Calls, Road Show, Shows
Active Networking: MICE operators, MPI, SITE
Organization and monitoring of Fam Trips / Press Trips and Site Inspections
Communication: Newsletters, Incentives Guides
Definition of Strategy, Budget and Action plans and monitoring
Coaching and mentoring programs on Operations
Since July 13th, in charge of the local market (EC, Corporate Business, Events)
Banquet Manager (Wedding, Gala, Events)
Budget Oriented,
Results Revenues: By the end of July 2011, we're way over budget by 45%
Multiplication and personalized follow up – Loyalty Management

Regional Director of Groups & Incentives Sales
Communications Manager, Marketing and Public Relations
Sales Manager Australia, & New Zealand
Change of Management on January 17th, 2009: STARWOOD-HILTON
Assume the transition in the best possible conditions for SPM / SHT
Adaptation to new Standards of the new brand (SOP)
Validation of Hilton training
Prospecting International / Local (RDV, Shows)
Receive travel agency incentives, organizing Fam Trips (Enhancement of product development and direct relationship with booking agents to deliver “the Experience”)
Negotiation, drafting and monitoring contractual and financial programs
Monitor operational programs in hotels during their achievements (Coordination client - hotel)
Development of Marketing Plan and Budget for the department - monitoring and analysis of results and strategic directions.
Creation / monitoring of various elements of communications (Aremiti pockets, TTNA Wedding Guide, Brochure Luxury Incentive Planner, Folders, brochures, hotels, product descriptions, content, newsletter, job compiling and editing video in various formats with DPI ... ..)
Liaise, creating opportunities in different markets to increase our visibility, public relations (Press Trip, endowments, trade goods), work on the U.S. market with the agency by Kim Marshall (The Marshall Plan)
Until September 2009, also in charge of individual customers from the market Australia, New Zealand (Sales Manager): Send contracts and monitoring, surveys, special offers, packages, validation brochures / websites Agencies (content: text and images)

Regional Director of Groups & Incentives Sales

Complete reorganization of the department,
Primary objective: response delay to requests (RFPs) under 2 hours
Constitution Database
Prospecting 10 days per month: sales calls, road shows, exhibitions
Active Networking: MICE operators, MPI, SITE
Organization and monitoring of Fam Trips / Press Trips and Site Inspections
Communication: Newsletters, Incentives Planners, Leaflets, Brochures…
Definition of Strategy, Budget and Action Plans and Monitoring
Coaching and coordinating programs on Operations
Budget-oriented,
Results: Room Revenue only up 55% from the second year
Multiplication and personalized follow-up, Loyalty
Portfolio: cluster of 520 Suites:
o Sheraton Hotel Tahiti Resort & Spa
o Sheraton Moorea Resort & Spa
o Bora Bora Nui Resort & Spa (Luxury Collection)
o St. Regis Resort, Bora Bora

Implementation of operational procedures (SOP)
Monitoring Front Office
Very rewarding experience
Reservations agent in charge of updates inventory online and GDS
Yield / Revenue Management,
Commercial
Banquet

SSII developing tools (booking engines) in order to offer great solutions to independent hoteliers, professionals, who find here a complete, more accessible tool.
In addition to my duties as CEO, I was also a technical point of view sales manager in charge of writing specifications with our prospects as "Solution Strategist." The company now has 60 employees and is a leader in its market.

During my studies, I spent a qualification contract as travel agent thanks to Usitworld Plc.
A few months later, summoned by the CEO, I was given the charge to develop the distance selling (remember, at that time, and informative sites were cross-referenced on the form, & significant delay of reactions), we organized migration on Minitel 3615 USIT causing the explosion of sales on our niche and young students! We have redesigned the telesales, and designed our website for online sales via the Internet www.Usitworld.fr.
High mobility and flexibility within Europe